About
Seasoned product leader and instructor with 11 years of expertise driving growth, adoption, and profitability across Fintech, SaaS, and Mobility sectors. I prioritize trust and reliability in my products, rely heavily on structured frameworks and clear PRDs, and prefer testing demand through MVPs to reduce risk. I enjoy building AI-driven tools that streamline processes and elevate customer satisfaction, and I am highly deliberate about scaling teams and defining robust product strategies.
Experience
Director of Product Management
Nium
Own the SME and B2B vertical end to end, leading PMs and defining product strategy across cross-border payments, cards, and payouts. Delivered 10x revenue growth for the Enterprise portal and achieved 38% YoY SME revenue growth by streamlining complex workflows. Built AI-backed models for transaction monitoring and partner switching.
Lecturer, Product Management
MAGES Institute of Excellence
Teach product management concepts like lifecycle, roadmap planning, and feature prioritization for an IMDA-collaborated course. Conducted 180+ hours of live sessions with a focus on real, practical examples over theory.
Senior Product Manager
Zendesk
Part of the global product team scaling the Agent Workspace initiative. Increased adoption by developing Auto Translation for all channels, and integrated CSAT collection within messaging and social channels to enable user feedback collection.
Senior Product Manager
Grab
Improved profitability of GrabFood by introducing small order and platform fees across 6 countries. Launched and scaled the GrabWheels eScooter sharing service across SEA, improving iOS ratings to 4.8 and reducing stray scooters by 70%.
Product Manager
Zoomcar
Product managed the PEDL vertical, India's first IoT-enabled dock-less cycle sharing system. Developed the Supermiler's Club loyalty program, and successfully implemented one-way rentals across 32 inter-city routes.
Education
Indian Institute of Technology, Kharagpur
Integrated M.Sc. Applied Geology